Methodology for e-Government Readiness Assessment – Models, Instruments, Implementation

e-Government Readiness Assessment is a vital step in developing effective e-Government strategies which provides important knowledge for policyand decision-makers. Particularly for developing countries, it is imperative to analyse the conditions, opportunities and challenges of an existing environment to ensure that the resulting e-Government strategy is realistic and workable, whilst enabling public administration reform in support of a sustainable development agenda. While there are different approaches to e-Government Readiness Assessment, the review of existing literature reveals a general lack of focus on methodology and survey design for eGovernment Readiness Assessment applicable to developing countries. In this paper, we present the key elements of a holistic e-Government Readiness Assessment methodology, considering nationaland agency-level survey model and instrument design. In addition, we discuss implementation issues and present recommendations for future research including the validation of the proposed methodology.